Tuesday · 11 Aug 2026
Operations Dashboard
Live view of today's deliveries, bottle flow and customer requests across all depots.
Deliveries today
318▲ 214 completed · 104 pending
Bottles delivered
742▲ 8% vs last Tue
Empties collected
68953 outstanding today
Cash collected
AED 9,240▲ 12 online renewals
Live route map — Dubai Marina zone
Open dispatch →1
2
3
4
5
Truck DXB-07 · Karim · ETA 12:58
2 done
1 en route
2 upcoming
Route load: 44 full / 40 empty capacity
Requests before cutoff
Cutoff 20:00Auto-fed to dispatch
7 quantity changes recalculated tomorrow's truck load: +11 bottles on Route A.
Villa 24, Jumeirah — +2 bottlesFatima H. · tomorrow 09:00 window
+2Apt 1203, Marina — skipVacation until 18 Aug
SkipOffice 5F, Business Bay — extra deliveryAhmed R. · same-day requested
ExtraVilla 9, Al Barsha — +1 bottleAuto-applied to load
+1Weekly bottle flow
Out vs returnedMonTueWedThuFriSatSun
Depot stock health
Inventory →Al Quoz depotHealthy
1,842 full · 2,560 cap
Deira depotReorder soon
640 full · 2,050 cap
Ras Al Khor depotHealthy
1,320 full · 2,000 cap
Open exceptions
Resolve →No empty bottle · Villa 12Driver logged 12:20
OpenCustomer unavailable · Apt 804Reschedule requested
ActionDamaged bottle returned · Route CFlagged for QA
ReviewPayment due · Marina 1203AED 80 · 9 days overdue
BillingCRM · 4,182 active
Customers
Households, offices and B2B accounts with locations, plans and live bottle balances.
—
| Customer | Zone | Plan | Bottle balance | Next delivery | Deposit held | Status | |
|---|---|---|---|---|---|---|---|
FH Fatima Hassan Villa 24, Jumeirah | Marina | 11-bottle · Weekly | 7 of 11 left | Wed 09:00 | 2 × AED 30 | Active | |
AR Ahmed Rahman Office 5F, Business Bay | Bay | 44-bottle · 2×/wk | 17 of 44 left | Today 14:00 | 4 × AED 30 | Active | |
SK Sara Khalil Apt 1203, Marina | Marina | 11-bottle · Weekly | 2 of 11 left | On vacation | 1 × AED 30 | Skip | |
GH Gulf Horizon FZ-LLC B2B · 6 locations | Multi | Contract · Daily | Metered contract | Daily 08:00 | 40 × AED 30 | B2B | |
MJ Maryam Jassim Villa 9, Al Barsha | Barsha | 11-bottle · Weekly | 10 of 11 left | Thu 10:30 | 2 × AED 30 | Active | |
OP Omar Patel Apt 804, JLT | JLT | 22-bottle · Weekly | 2 of 22 · renew | Fri 11:00 | 3 × AED 30 | Payment due |
Recurring calendar
Delivery Schedules
Each location has a service calendar and default quantity. Cutoff rules feed dispatch automatically.
Cutoff automation
Changes before 20:00 apply to the next day's route and truck load. After cutoff, they roll to the following service day.
This week — Marina & Bay zones
| Route | Mon | Tue | Wed | Thu | Fri | Sat | Load |
|---|---|---|---|---|---|---|---|
| Route A · Marina | — | 96 btl | 104 btl | — | 88 btl | — | 3 trucks |
| Route B · Business Bay | 72 btl | 80 btl | 75 btl | 82 btl | 70 btl | 58 btl | 2 trucks |
| Route C · JLT | — | — | 64 btl | — | 60 btl | — | 1 truck |
| Route D · Al Barsha | 54 btl | — | — | 61 btl | — | 49 btl | 1 truck |
Dispatch · 6 routes live
Routes & Dispatch
AI-assisted sequencing balances truck load, empty-return capacity and delivery windows.
Route A · Dubai Marina
Karim · DXB-07 · 5 of 21 stops1
2
3
4
5
Progress 24% · ETA end 15:10
Stop sequence
Reorder1
Villa 24, Jumeirah2 full → 2 empty · 09:04 done
Done2
Apt 402, Marina Gate1 full → 1 empty · 09:31 done
Done3
Office 5F, Business Bay3 full → 3 empty · en route
Now4
Villa 9, Al Barsha1 full → 1 empty · window 10:30
Next5
Apt 1203, Marina — SKIPVacation · auto-removed from load
SkipAll routes today
Auto-balanced 12:40| Route | Driver | Truck | Stops | Full load | Empty cap | Progress | Status |
|---|---|---|---|---|---|---|---|
| Route A · Marina | Karim S. | DXB-07 | 21 | 104 | 110 | En route | |
| Route B · Bay | Yusuf M. | DXB-02 | 18 | 80 | 90 | En route | |
| Route C · JLT | Bilal K. | DXB-11 | 14 | 64 | 70 | En route | |
| Route D · Barsha | Naveed A. | DXB-05 | 12 | 54 | 60 | Complete | |
| Route E · Deira | Imran F. | DXB-09 | 16 | 72 | 80 | Loading |
Fleet · 9 trucks · 14 drivers
Fleet & Drivers
Truck load capacity, driver credentials, permissions and performance.
Fleet utilisation
78%7 of 9 active
Avg stops / driver
19.4▲ 6% efficiency
On-time rate
96.2%▲ 1.1% this week
| Driver | Truck | Capacity (full/empty) | Route | Stops done | On-time | Credential | Status |
|---|---|---|---|---|---|---|---|
KS Karim Saleh | DXB-07 | 120 / 130 | Route A | 5 / 21 | 97% | Verified | On route |
YM Yusuf Malik | DXB-02 | 100 / 110 | Route B | 11 / 18 | 95% | Verified | On route |
BK Bilal Khan | DXB-11 | 90 / 100 | Route C | 12 / 14 | 99% | Verified | On route |
NA Naveed Ahmed | DXB-05 | 80 / 90 | Route D | 12 / 12 | 100% | Verified | Done |
IF Imran Farooq | DXB-09 | 100 / 110 | Route E | 0 / 16 | 94% | Renew 20 Aug | Loading |
Returnable asset ledger
Bottle Inventory
Every reusable bottle is a tracked asset — full, empty, in-truck, at-customer, damaged or in-wash.
Total asset pool
18,4005-gal reusable bottles
At customers
9,120Deposit-backed
In circulation loss
1.8%Target < 2%
Damaged / QA hold
212▲ 18 this week
Asset state by depot
Live positions| Depot | Full ready | Empty (unwashed) | In-wash | In-truck | At customer | Damaged |
|---|---|---|---|---|---|---|
| Al Quoz | 1,842 | 760 | 320 | 410 | 3,980 | 84 |
| Deira | 640 | 512 | 210 | 288 | 2,640 | 66 |
| Ras Al Khor | 1,320 | 430 | 180 | 360 | 2,500 | 62 |
Two-sided bottle accounting
Bottle Reconciliation
Full loaded → delivered → empties returned → remaining in truck → back to depot. Loss surfaces instantly.
Route A reconciles clean
104 loaded = 96 delivered + 8 remaining. 92 empties collected, 4 flagged missing → auto-charged to customer deposits.
Today · Route A · Karim S. · DXB-07
Auto-reconciled at closeLoaded full104
from Al Quoz
Delivered96
21 stops
Empties returned92
collected
Remaining full8
back to depot
Variance4
missing empties
Bottle movement ledger
Loaded 104 full bottlesAl Quoz depot → DXB-07 · 07:12
−104 depotDelivered 96 full to customersAcross 21 stops · entitlements consumed on completion
−96 truckCollected 92 emptiesReturned to truck for depot wash cycle
+92 empty4 empties not returnedAuto-flagged · deposit hold applied to 4 customers
−4 assetReturned 8 full + 92 empty to depotReconciled 15:14 · variance approved by Rania A.
+100 depotException-first operations
Exceptions
Field events become structured, assignable records — never WhatsApp messages or lost notes.
No empty bottle available · Villa 12, JumeirahKarim S. · 12:20 · Customer had no empty to exchange. Full bottle left, empty owed next visit.
Customer unavailable · Apt 804, JLTBilal K. · 11:48 · No answer, building access denied. Customer messaged to reschedule.
Damaged bottle returned · Route CBilal K. · 11:10 · Cracked seal on returned empty. Pulled from wash cycle for QA inspection.
Payment issue · Marina 1203System · AED 80 renewal · 9 days overdue. Auto-reminder sent via WhatsApp, delivery paused.
Plans · renewals · deposits
Billing & Plans
Entitlement ledger, auto-renewal, cash and online payments, refundable bottle deposits.
MRR
AED 214k▲ 6.4% MoM
Auto-renewals due
186Next 7 days
Deposits held
AED 273k9,120 bottles
Overdue
AED 4,12031 accounts
Plan catalogue
Configurable per tenant| Plan | Bottles | Cadence | Price | Deposit / bottle | Active |
|---|---|---|---|---|---|
| Starter | 11 | Weekly | AED 80 | AED 30 | 1,240 |
| Family | 22 | Weekly | AED 150 | AED 30 | 1,860 |
| Office | 44 | 2×/week | AED 290 | AED 30 | 640 |
| B2B Contract | Metered | Daily | Custom | AED 30 | 42 |
Entitlement ledger · Fatima Hassan
Starter · 11-bottlePlan purchased · 11 bottles03 Aug · AED 80 online · auto-renew on
+11Delivery completed · 2 bottles06 Aug · proof photo · Karim S.
−2Delivery completed · 2 bottles10 Aug · proof photo · Karim S.
−2Correction · +1 promo bottleGoodwill credit for late delivery 06 Aug
+1Balance remaining: 8 bottles
Marketing · offers engine
Promotions & Offers
Build renewal offers, spend rewards, referrals and seasonal bundles. Toggle any promo live to the customer portal.
Active promotions
52 portal-visible
Redemptions (30d)
412▲ 34% MoM
Promo-driven revenue
AED 38.6k▲ renewals + add-ons
Avg order uplift
+18%on redeemed orders
Active promotions
Renewal offer
Renew Now → 2 Free Bottles
Renew before your balance hits zero and get 2 extra bottles free.
RENEW2FREE
Redemptions142
Ends31 Aug 2026
Applies toAll weekly plans
Portal-visible
Spend threshold
Spend AED 300, Save AED 40
Automatic reward when an order or top-up crosses AED 300.
SAVE40
Redemptions96
EndsOngoing
Applies toAll customers
Portal-visible
Referral
Refer a Friend — AED 20 Each
Both the referrer and the new customer get AED 20 credit.
FRIEND20
Redemptions88
EndsOngoing
Applies toAll customers
Portal-visible
Bundle
Plan + Electric Dispenser 15% Off
Buy any plan with an electric dispenser and save 15% on the unit.
COOLBUNDLE
Redemptions54
Ends15 Sep 2026
Applies toNew sign-ups
Portal-visible
Seasonal · scheduled
Ramadan Family Pack
Discounted 22-bottle family plan for the Ramadan period.
RAMADAN26
StatusScheduled
Starts18 Feb 2027
Applies toFamily plan
Portal-visible
Catalogue · add-on revenue
Products & Store
Sell dispensers and water accessories that ride your existing delivery trucks. Toggle items into the customer store.
Zero marginal logistics
Add-ons are delivered on the customer's existing water route — the last-mile cost is already covered, so attach revenue is near pure margin.
Catalogue items
96 in customer store
Units sold (30d)
236▲ 22% MoM
Add-on revenue
AED 41.2k▲ dispensers lead
Attach rate
11.4%of active customers
Dispensers & accessories
Bestseller
Manual Pressure Dispenser
Hand-pump / push-type dispenser. No electricity — presses water straight from the 5-gal bottle.
AED 25 · 340 in stock
Sold 128 · 30d
Store
Popular
Electric Water Dispenser
Electric motor pump on a stand — automatic dispensing at the press of a button. Fits standard 5-gal bottles.
AED 60 · 120 in stock
Sold 74 · 30d
Store
Premium
Hot & Cold Dispenser
Floor-standing unit with hot, cold and room-temperature taps. Child-lock on hot tap.
AED 899 · 28 in stock
Sold 12 · 30d
Store
Bottle Stand (steel)
Raised metal stand to mount a 5-gal bottle with a manual dispenser at counter height.
AED 45 · 90 in stock
Sold 16 · 30d
Store
Hygiene Caps (12-pack)
Single-use sanitary seals for the bottle neck — keeps the spout clean between refills.
AED 15 · 500 in stock
Sold 4 · 30d
Store
Dispenser Cleaning Kit
Brush + food-safe sanitiser sachets for periodic cleaning of the dispenser tap and tray.
AED 30 · 60 in stock
Sold 2 · 30d
Store
Analytics · exportable
Reports & KPIs
Operational, financial and asset intelligence across depots, zones and drivers.
Revenue & deliveries — 30 days
AED 214k · 8,940 deliveriesW1W2W3W4
Report library
Scheduled & on-demandBottle loss & deposit reportWeekly · auto-emailed to finance
Driver performance & on-timeMonthly · per driver & route
Renewals & churnCohort retention by plan
Sustainability · bottles reusedSingle-use plastic avoided
Delivery success
98.4%▲ 0.6%
Churn (monthly)
2.1%▼ 0.4%
Bottles reused YTD
1.24M≈ 41t plastic saved
UAE food-safety ready
Batch & Quality Traceability
QR-linked batch lineage from source and bottling through delivery — recall-ready for UAE standards.
Batch B-2608-14
Bottled 08 Aug · Al Quoz line 2Source
Hatta Spring · TDS 110 ppm
Lab certificate
Passed · Dubai Municipality
Units in batch
1,200 bottles · 940 delivered
Recall coverage
If flagged, 940 delivered units map to 612 customers across 4 zones for instant notification.
Bottle lineage · #DX-5-08841
Full lifecycle trailSource intake · Hatta Spring07 Aug 04:10 · TDS & microbio check passed
Bottled · Batch B-2608-14 · Line 208 Aug 06:22 · seal & fill weight verified
Depot stock · Al Quoz08 Aug 09:40 · QA released to ready stock
Loaded · Truck DXB-07 · Route A10 Aug 07:12 · Karim S.
Delivered · Villa 24, Jumeirah10 Aug 09:04 · proof photo · entitlement consumed
Empty returned · wash cycleAwaiting next visit · asset in-field
Multi-tenant configuration
Roles & Settings
Role-based permissions, audit trail and per-tenant configuration — brand, zones, plans, cutoffs and policies.
Role permissions
4 roles configuredCapability
Admin
Ops
Dispatch
Driver
View customers
Edit plans & billing
Dispatch routes
Complete deliveries
Approve reconciliation
Manage tenant config
Tenant configuration
PureWave Water LLCProof photo requiredDriver must capture proof on every delivery
QR bottle verificationScan bottle QR at handover
Online payments (Telr / Stripe)Auto-renewal & deposit refunds
WhatsApp notificationsDelivery, reminders & proof to customer
Passwordless PIN login via WhatsAppMobile number = customer ID · CRM auto-generates the 4-digit PIN and delivers it over WhatsApp — no SMS / OTP fees
Cash-on-delivery collectionDriver records cash at door
Arabic + English portalsCustomer & driver language toggle